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Career Entry Competencies

Graduates will demonstrate the skills necessary to advocate for patients and health care consumers by using data-driven insights to improve access, quality and delivery of care across health care institutions. Graduates will engage with health care teams and systems to identify inefficiencies, monitor patient outcomes, and contribute to institutional improvements that support safe, effective and patient-centered care.

At career entry, the graduate will demonstrate the following entry-level skills:

• Analyze patient data to identify trends in health service utilization, outcomes, and access to care.
• Use health care data and metrics to support recommendations for system improvements and resource allocation.
• Provide referrals based on data-supported community health resources and directories.
• Monitor care coordination efforts and identify gaps in service delivery using proven data sources.
• Document and report patient advocacy activities, service gaps and areas requiring follow-up or systems-level attention.
• Assist in developing and delivering training for health care teams on patient engagement strategies and effective communication.
• Apply a team-based approach to care while collaborating with clinical and non-clinical staff to promote timely access to services, continuity of care and efficient resource use.
• Act as a liaison between patients, families, and care teams to clarify processes, support communication, and gather feedback for quality improvement.
• Respond to patient concerns and inquiries and escalate, as needed for timely resolution.
• Communicate patient feedback and service issues to appropriate departments for follow-up and potential process improvement.
• Coordinate with quality and compliance teams to investigate and resolve patient complaints and identify systemic concerns requiring attention.
• Serve as an information resource for data related to patient access, satisfaction, and outcomes, utilizing internal and external databases.
• Participate in institutional quality improvement initiatives by providing data-supported insights and feedback on recurring patient concerns and service barriers.